Passenger Charter

Purpose of service

The University of Nottingham provides a hopper bus service for the primary purpose of enabling travel between the University’s UK campuses: for students in support of their study commitments and for staff business travel. The hopper bus service is also available for use by visitors to the University’s campuses.

Scope of service

The hopper bus service is currently operated under contract to Nottingham City Transport (NCT), working to bus timetables that have been mutually agreed. Any change to either the bus timetables or the resources required to operate those timetables is assessed by NCT for its implication on the University’s contract price. The University has allocated a fixed budget to the hopper bus services, so any changes need to be accommodated within this limit.

Responsibilities of passengers and bus operator

As a passenger using the hopper bus service, you are expected to:

  • Treat the bus driver and other passengers with respect, avoiding aggressive behaviour and language
  • Adhere to drivers’ requests, e.g. for standing passengers to move farther into the bus
  • Not bring hot food or drink onto the bus
  • Not play music that can be heard by other passengers

In return, you can expect:

  • Safe journey on clean, comfortable wheelchair accessible buses
  • Drivers who are courteous, helpful and professional
  • To travel free of charge with no requirement to show university identification or eligibility to travel

Notification of changes to services

Planned changes to hopper bus services, such as temporary diversions, will be publicised in advance (e.g. at the affected bus stop, on social media). Unplanned changes to hopper bus services, such as delays due to severe congestion, will be notified on social media as soon as NCT becomes aware of the incident. In addition, all liveried hopper buses are equipped with real-time tracking that can be viewed on the Hopper Bus website and is shown on the electronic displays installed at bus stops.

Providing feedback

All feedback about the hopper bus service should be emailed to travelcentre@nctx.co.uk. NCT aims to respond to all feedback within 7 working days. In order for the feedback to be followed up, please be as specific as you can, for example providing date, time, location, route number and direction of travel. The University does not undertake to provide individual responses to feedback provided to University representatives. To propose a suggestion for change to hopper bus timetables or routes, please complete the suggestion form and email to sustainability@nottingham.ac.uk for consideration annually by the Hopper Bus Working Group.

Contacts

For enquiries about the hopper bus service please contact the NCT Travel Centre: Tel: 0115 950 6070 (8am-7pm Monday to Saturday, 9am-5pm Sunday) Email: travelcentre@nctx.co.uk Outside of office hours please contact University Security on 0115 951 3013.

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