The University of Nottingham contract us to run the Hopper Buses on their behalf and we are measured on several key performance indicators (KPIs). The KPIs assess our performance over the previous month and will be reported here, from October 2014.

% of timetabled journeys operatedsingle graph - journeys operated

% of journeys departing terminus on time (not early and not more than 4 minutes late)single graph - departed on time

Average response time to customer comments/complaintssingle graph - complaint response time


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